Single Source's SM-Plus Version 2.07 Released

TMCnet - USA
... incident escalation, Service Level Agreement compliance, service parts
inventory management, new equipment sales and mobile field service. ...
http://news.tmcnet.com/news/2007/06/08/2699390.htm

Single Source Systems Inc., a vendor of service business software, has released a new version of its SM-Plus service business software product for aftermarket product service and support organizations, independent service companies and service-intensive equipment distribution organizations worldwide.
Company officials say all functions integrate with existing ERP, CRM and supply chain systems.

Built on a Microsoft (News - Alert)-based technology architecture, the new SM-Plus version 2.07 offers such features as support for complex service contracts, incident escalation, Service Level Agreement compliance, service parts inventory management, new equipment sales and mobile field serviceSM-Plus is an integrated information system that manages and maintains both company-owned and customer-owned assets, and provides service business process support, including call taking, scheduling and dispatch, field service, depot repair, work order management, preventive maintenance, service contracts, purchasing, inventory control, and costing for a total enterprise service management product.

“Our latest benchmark research shows that leading companies are more and more adopting integrated service-specific technology products,” said Steve Roth, SVP, strategic service management practice atAberdeen ( News - Alert) Group.

In March, Single Source Systems and ImageCare Maintenance Services announced that IMS selected SM-Plus as its new service management software system.

IMS will use SM-Plus to manage its national sign maintenance operations, including service call taking, preventive maintenance, warranty management and service contracts, company officials said.

“Our research indicates that field service automation solutions can drive such performance improvements up as much as 22 percent inSLA compliance and add an additional 17 percent improvement in customer retention,” said Mark Vigoroso, chief research officer at the Aberdeen Group, at the time.