On-Line Merchants Need to Stock Up!

By totaltrust
Nevertheless, in this day and age when age when inventory management systems should be kept

up to date almost instantaneously, it doesn’t build reliability-based trust to say that you

have items in stock all the way through the order ...

Recently, I tried to purchase a blue Delsey Helium Breeze Travel Trolley online. Both online stores, Luggage.com and Irvs.com stated that they had it in stock, but after I’d completed the order, I then received either an email (Luggage.com) or a phone call (Irvs.com) a day later saying that they were out of stock in that color. I decided to give Irvs the business and order the item in a different color because they called. Luggage.com was kind enough to let me know via email that they wouldn’t be charging my credit card because of the canceled order, which was reassuring.

Nevertheless, in this day and age when age when inventory management systems should be kept up to date almost instantaneously, it doesn’t build reliability-based trust to say that you have items in stock all the way through the order process only to be informed later that this is not the case.